Frequently Asked Questions
1. How do I choose a gemstone as a gift for someone else?
An: You should find out some things about the person your shopping for. Things like her/his birth month or favorite color, for example if your shopping for your friend who was born on August you could consider getting her/him a Peridot gemstone which is Augusts' birthstone or if your friends favorite color is red you could go with a Ruby
2. How do I choose a gemstone for myself?
When shopping for a gemstone you should really look for that connection between you and the gem, Choose a color and a shape that you like. You can also read about the gem and find out more about it (you can find out more about each gem by logging to the gem's page).
3. How do I choose the right color of gemstone?
Choosing a color is a personal matter and it depends on your personal taste. But colors do symbolize certain emotions,
Here are some tips:
Red- romance, passion, action
Blue- calmness, truth, peace, spirituality
Green- nature, life, fertility
Yellow-joy, wisdom, energy
Pink- love, hope
Brown- earth, nature, life
Purple- mystery, magic, mystical
Orange- endurance, strength, durability
White- pureness, cleanliness, beauty
Gray- maturity, security
4. Are all your gems natural?
Unless clearly specified, the gemstones and diamonds you see in our site are 100% natural untreated and uncolored gems and diamonds. We do however sell heated gemstones which are natural gemstones that are professionally heated to increase their natural color; these gems are clearly specified at the site as heated gems, for example our heated yellow sapphire. We also sell created gemstones such as ruby and emerald, and those are clearly specified as created ruby and emerald.
5. What is a cabochon?
A cabochon is a gemstone shaped and polished as opposed to faceted, usually resulting in a convex top and flat bottom form.
6. What is the difference between a sapphire and a ruby?
Sapphire and Ruby are cousins, both from the corundum family. The real difference between them is the color; while sapphires exist in a large verity of colors (except red) rubies are only red. Basically if it's red it's a ruby and if it's not red it's a sapphire, Also rubies a rarer and harder to find especially big rubies.
7. Why are emeralds often treated with oil?
Discovered many years ago, oil treatments in emeralds reduce the visibility of their fissures, increase their luster and clarity. The oils used in these treatments are natural oils and these treatments are very popular, common and accepted by gemologists and jewelers worldwide. When buying emeralds you should be aware that the emerald you are buying has probably (99%) been treated with oil..
8. Is it true that all natural emeralds have inclusions?
Most emeralds do have inclusions. Emeralds are from the beryl family they are known for their many inclusions and fissures. These inclusions happen during the millions of years that take an emerald to naturally evolve. The emerald stone is so recognized for its inclusions that many people won't even consider buying one unless it's included doubting its authenticity.
9. What is a created gemstone?
A created gemstone is cut from a lab grown crystal. This crystal possesses the same physical properties as a natural crystal but is grown in laboratories in order to speed up its growing process. These crystals and gemstones usually have much less inclusions and better color than commonly found gemstones.
10. What is the most expensive gemstone (not including diamonds) in the world?
The most expensive gemstone is the Ruby. Made from Corundum, the second hardest substance on the mohs scale, with a rating of 9. Rubies are red but come in a verity of red shades: pinkish red, orangish red or purplish red. The most precious and desirable rubies are red with a hint of purple hue, these Rubies are so called "pigeon's blood" and are mostly found in Burma. Large Rubies are rarer then large diamonds and it is their rarity which makes them expensive.
11. What is the rarest gem in the world?
The rarest gem in the world is the red diamond. In fact t is so rare that most jewelers and gemologists have never owned or even seen one.
12. What makes a diamond so special and valuable?
Beauty: Diamonds are a symbol of love and commitment, traditionally given to symbolize an engagement. The Diamonds inner fire and luster have made it a prized gem for centuries. Its beauty has no compare and no other gem in the world can compete with its brilliance.
Durability: The diamond is the strongest substance known to man rating a perfect 10 on the mohs scale. This characteristic makes a diamond special and valuable not only for décor but also for industry purposes. The diamond is so durable and strong in fact that the only way to cut or polish it is by using another diamond. A diamond is forever and can be passed on for generations.
Rarity: Diamonds although found are still considered to be a rare substance, they are not found easily and take millions of years to evolve. The rarity of the diamond clearly raises its value. This is why fancy colored diamonds are even more expensive than their colorless brothers, they are simply very rare and hard to find.
Lasting value: The value of a diamond remained high and steady for centuries and will continue to maintain its status due to its special characteristics which make it one of a kind, unlike no other gem or substance for that matter.
13. Is it true that the round brilliant cut takes out more brilliance out of a diamond than any other cut?
Originally designed by Marcel Tolkowski in 1919 the round brilliant cut maximizes light return through the top of the diamond. The cut has numerous facets that provide exceptional brilliance and it is known around the world to be the most brilliant cut.
14. What are blood diamonds?
Blood diamonds are diamonds which are extracted from war zones and are used to finance them. Most of these diamonds are from Africa and are also called war diamonds, hot diamonds or conflict diamonds. Buying or trading these diamonds is prohibited.
15. Do you sell blood diamonds?
Gem art does not sell or buy blood diamonds. We are strongly committed to prevent financing wars by purchasing these diamonds and will play our part in putting an end to their trade.
16. Is it true that the round brilliant cut is the most popular cut in the world?
Yes the round brilliant cut is the world's most popular cut, not only because of the cuts elegance and beauty but also because it is the traditional cut for an engagement ring.
17. Which colors of diamonds exist?
Diamonds exist in a verity of colors. The most popular color is the white diamond. There are also brown and black diamonds and then there are the fancy color diamonds which include: yellow, pink, orange, purple, champagne, green and red.
18. How many colors of sapphires are there?
Sapphires exists in every color, the most popular color is blue. Making a very large color family sapphires are found in every color of the rainbow. There's pink, blue, purple, white, brown, yellow, green and more.
19. Where do gems come from?
Gems are mined all over the world and in every continent. Many of the world's gems are extracted from Africa, Asia and South America, others are found in center and North America, Europe and Australia.
20. Which gemstone is the most popular?
The most popular gem in world is the sapphire. Its beauty and color diversity make it the world's most popular gem, used in jewelry for centuries. It is its elegance yet affordable price which made it popular and loved.
21. Which are your best selling gemstones?
Our best selling gemstones are sapphires, rubies, tanzanite emeralds and diamonds. We also sell many garnets, aquamarines and amethyst.
22. What is a calibrated gem?
A calibrated size gem is one cut to fit standard commercial gem settings. For example 7x5 mm oval cut or 6 mm round cut.
23. Do you provide certificates for your gems?
· When purchasing a Diamonds larger than 0.3 cts. A certificate by a world known laboratory will be delivered to you free of charge.
· When purchasing a Diamond smaller than 0.3 cts. A certificate will not be delivered with the diamond. If you wish for a certificate one will be issued for you by a world known gemological laboratory of our choice, this service will be paid by the costumer, it costs 30$ and is non refundable.
When purchasing a gemstone you may ask for a certificate. Your stone will be sent to a world known gemological laboratory of our choice and its authenticity will be certified.
Please note that the laboratory studies take time and your delivery will be delayed from 5-10 working days.
· Single and large precious gemstones which are valued over 1,500$ will be delivered with an authenticity certificate free of charge.
· When purchasing a gemstone valued less then 1,500$ a Certificate will not be included. If you wish for a certificate one will be issued for you by a world known gemological laboratory of our choice. This service will be paid by the costumer, it costs 50$ and is non refundable.
24. Can I Return Merchandise?
You may return merchandise following our return policy:
If for any reason you're not satisfied with the item you purchased via this web site you can return any non-engraved, unsized item in its original condition for a refund or exchange within 30 days of the date of purchase.
Special orders and custom orders cannot be returned.
If you have any questions or concerns regarding our return policy or procedure, please don't hesitate to call us: +1 866 9 GEM ART (+1 866 9 436 278).
To return an item to us follow our three step process:
1. Call +1 866 9 GEM ART (+1 866 9 436 278) and let us know that you would like to return an item. Please mention the reason for the return so that we can better serve you in the future.
2. Place the item you would like to return, with all the original packaging in the box (including all appraisals and certificates if applicable) and address it to:
Return Department, Gem Art Limited, 1 Jabutisnki Road, Ramat Gan 52520, Israel.
3. On your receipt, if the price of the item you're returning is listed as less than $500, you can ship it via any carrier. (BE SURE to ship your item fully insured.) For items that are more than $500, ship your package via carrier, insured for the total value of the contents, and reques_ta return receipt for confirmation that your shipment arrived at its intended destination.
Once your return is received, it will be inspected. Any unauthorized, improperly packaged, or non insured packages will be returned to sender. Items that show signs of wear or have been re sized, engraved, altered, or damaged in any way cannot be accepted for return.
It is the sole responsibility of the purchaser to pay all import taxes and customs fees associated with their order.
Gem Art Limited will not be responsible for loss or damage of return shipments.
Orders placed in our store are subject to the return policy posted at our physical location.
25. Do I need to register in order to buy from Gem art?
Yes you do need to register in order to purchase from our web site. We at Gem art prefer you our costumer to register to the website so we can better serve you in the future. Monitoring your secure purchases from our web site is important to us as well as having access to your requests and comments.
26. How do I subscribe to your newsletter?
You are all welcome to receive our newsletter! All you have to do in order to sign up for the newsletter is to enter your name and email address to the Join Our Newsletter box which is located in every page in the site on your right side hand in the middle of the page. In our newsletter you will see our new arrivals and special offers; you can also read about the stone of the month and catch up with the latest news from the gem and jewelry world.
27. I forgot my password and I can't log in to my account, what should I do?
All you have to do is to click "I forgot my password" then write down your e-mail address and your password will be sent to your e-mail.
28. How do I change my account information?
In order to change your account information you need to first log in to your account. Once you have successfully logged in to your account you will be taken to a user information update page which allows you to change any information in your account. If you are already logged in, you need to click the "My account" button which is located in every page of the website inside the "Your account" box on the upper right hand side of the screen, you will automatically get to the user information update page where you can change the information in your account.
29. Which payment methods do you except?
We except Pay Pal, and all Credit cards.
30. Do you accept payment by wire transfer from my bank?
We will accept payments by wire transfer for orders over USD $200. First, selec_tthe gems/jewels you wish to order and email us their ID's and the shipping method you prefer. Once we receive your e-mail we will send you the total cost and our banking details.
31. Do you except payment by American express?
Yes we do except American express.
32. Do I have to pay for the shipment?
Yes, when shopping for less than 500$, shipping expenses are paid by the customer:
*Regular Delivery-7-10 business days- 10$
*Express Delivery-3-5 business days-35$
When purchasing for 500$ or more your delivery of choice will be free of charge.
33. Is the shipment insured?
Yes, every shipment we send you will be insured by us and you do not need to pay for it.
34. What happens if my shipment does not arrive on time?
If your shipment fails to arrive on schedule you need to contact us by e-mail and we will address the issue and get back to you as soon as possible.
35. I want to send the gemstones/diamonds/jewelry I bought to a different address than the one listed in my account on your website, how do I do it?
Once you are checking out from the site and wish to finish your purchase you will see that your address (the one you inserted in your account information) appears on your customer info. If you wish to choose an alternate address for shipping you need to click the "alternate shipping" box located in the customer info, under your address, this will give you the opportunity to inser_ta shipping address which will be used only for this particular shipment and purchase.
Please note that if you wish to change your address permanently you need to change your customer information when logging in.
36. Which delivery companies do you work with?
We work with world known and reliable delivery companies such as FedEx, EMS, UPS and more.
37. What is the difference between 14 k gold and 18k gold?
18k gold is made from 75% pure gold while 14k gold is made from 58.5% pure gold.
38. What is the difference between white and yellow gold?
When making a gold jewel, gold is always mixed with metals such as silver or nickel and copper. If the copper and the silver (or a different white metal) amounts put in the mixture are leveled with one another the natural yellow color of gold remains. If the mixture will have more copper than silver (or a different white metal) the gold will become red (red gold) and if there is more white metal than copper the gold will be white(white gold).
39. What is Red gold?
Red gold is created with a certain amount of copper mixed with gold and other metals.
40. Is all your jewelry made from gold?
Yes, We at Gem art design and manufacture all of our jewelry from gold.
41. Can I choose a ring/pendent/earrings from your site and ask to change its gold color?
You are welcome to choose any type of gold. By clicking on the type of gold that you desire in the page of the product, the price will automatically adapt to your choice and once you add it to your basket we will be informed of your gold choice.
42. Can I choose a ring/pendent/earrings from your site and ask to change its gemstones?
Yes you are able to choose any type of gemstone (which is available in the site) for any model of jewelry that you see in the site. What you have to do is email us a particular design and tell us which gemstone you would like to replace. The price of the jewel may change according to your selection.